SUPPORT LIBRARY
Check your questions
before you stay.
From rooms and shared facilities to booking and team stays.
These answers help you decide whether the Base suits your group.
FAQ CATEGORY
Browse by topic.
Find key information on bookings, accommodation, team stays, activities, access and partnerships.
FAQ LIST
Frequently Asked Questions
Confirmed information is separated from conditions that require individual review.
REQUEST
Booking & Contact
Does a booking request confirm the reservation?
No. It only starts the inquiry. We check availability, conditions, price and procedures; the booking is final after both sides confirm the details.
What must be decided before sending a booking request?
Use it when your preferred dates and group size are known. Meals, facilities and arrival plans may remain undecided. Use the contact form if dates or numbers are still open.
What is the difference between a booking request and contact form?
A booking request is for stays with known dates and group size. The contact form is for undecided conditions, team stays, activities, partnerships and access questions.
What happens after submission?
We review the details and ask for anything missing. Then we provide availability, price, conditions and next steps. Submission alone does not confirm use.
Can I contact you by phone?
A public phone number and reception hours are not currently listed. Please use the contact or booking request form.
STAY
Rooms & Shared Facilities
Can individuals or small groups stay?
Yes. Send a booking request when your dates and group size are known. We will check availability and conditions.
Can larger groups stay?
Yes. Use a booking request if the group name, dates and size are known; otherwise use the contact form. Room plans and operating conditions are confirmed individually.
Are the bath, washbasins and toilets private?
No. The building has shared baths and washbasins, plus separate shared toilets for men and women. See the facility page for their locations.
Will we stay in the exact room shown?
Photos show examples. Actual room assignments and usable areas depend on dates, group size and facility conditions.
Where can we check prices, capacity and room plans?
A fixed price list and capacity are not currently published. We confirm availability, price, room plan and conditions after reviewing your dates, group size and purpose.
CAMP
Team & Group Stays
Can we ask about a sports training stay?
Yes. Share what you know so far about the sport or activity, possible dates, group size and preferred room plan. Undecided fields may be left blank.
What can we review before a team stay?
You can view example rooms, common areas, shared baths and washbasins, separate toilets and the floor plan. Use them to consider room assignments and movement.
Is there a gym or practice venue inside the facility?
Use of an on-site gym or specific venue is not guaranteed. We review the sport, required space, time, equipment and transport before checking options.
Can we ask about accommodation and meals together?
Yes, but meal availability is not guaranteed. We check group size, dates, number of meals, allergies and other conditions individually.
Can the facility be booked for exclusive use?
Exclusive use is not guaranteed. We review dates, group size, requested areas, times, other bookings and operating conditions.
Can we request an estimate?
Yes. State that an estimate is needed and include the group name, dates, size, activity and any accommodation, meal or facility requests.
ACTIVITY
Activities
Are there fixed activity programs?
No fixed program is guaranteed. Feasibility depends on the request, dates, season, weather and partner availability.
Can activities be discussed with accommodation?
Yes. Activity requests may be included with a stay, subject to dates, season, weather and partner conditions.
Can a team include activities during a training stay?
Yes. We review the training plan, travel time, group size and operating conditions before suggesting possible options.
What happens in bad weather?
Outdoor plans may change or be cancelled. Any alternative is confirmed before the activity.
Can we use an activity without staying?
Activity-only use is not guaranteed. Send the requested activity, dates and group size so partner and operating conditions can be checked.
ACCESS
Access & Arrival
What is the address?
The address is 16-2 Takae, Niikappu-cho, Niikappu-gun, Hokkaido 059-2413. Check the latest route on Google Maps before arrival.
How long does it take from Sapporo or New Chitose Airport?
By car, allow about 2 hr 10 min from central Sapporo, 1 hr 10 min from New Chitose Airport, and 1 hr 30–40 min from central Tomakomai. Times vary.
Can we arrive by public transport?
From Sapporo, the reservation-only Pegasus express bus takes about 2 hr 30 min to Niikappu. From New Chitose Airport, connections take about 2 hr 50 min. Check current timetables and booking rules.
What is the nearest bus stop?
The nearest stop is Takae on Donan Bus. The walk is about 10 minutes. Allow for weather and luggage.
Is parking available?
Parking is available on site, but capacity, vehicle types and positions depend on daily use. Tell us in advance about multiple or group vehicles.
What should we know about large vehicles or winter travel?
Confirm drop-off, parking and luggage handling for large vehicles. In winter, allow extra time and check weather and road conditions before travel.
SPONSOR
Partners & Community
Can we discuss sponsorship or partnership?
Yes. Send your organization, contact person, contact details and proposed support or collaboration through the contact form.
What should a partnership inquiry include?
Include what you know so far: the organization, contact person, proposed collaboration, listing request and background. Undecided points are acceptable.
Can our logo or company information appear on the website?
Eligibility, placement, logo use, wording and listing period are decided after review. Listing is not guaranteed at the inquiry stage.
Are fixed sponsorship plans or prices available?
No fixed public plan or price is currently published. We discuss the desired relationship and confirm conditions individually.
BEFORE CONTACT
Use the right form:
booking or contact.
Booking requests and general inquiries require different information and follow different steps.
Use a booking request when dates and group size are known. Submission does not confirm the booking.
Use the contact form when dates or group size are still undecided.
Practice venues, meals, exclusive use, activities and prices require individual confirmation.
Tell us in advance about large vehicles, multiple cars, drop-off or luggage handling.
CONTACT SUPPORT
Still need an answer?
Contact us here.
Use Contact if dates or group size are undecided. Use Booking Request when your preferred stay dates are known.